CPD Certified Customer Service Professional Course. Top course you must do!
QHSE International is offering wide range of courses in Quality, Health, Safety, Environment, and have recently launched courses in professional development such as Customer Service.
What is Customer Service?
Customer service can be defined as any action you take to ensure that a customer is pleased with the transaction on a long-term basis. This includes “after sales service”, which entails ensuring that the customer leaves the point of sale with the item that they were looking for, within the period of time .
Who should do the course?
Customer service supervisors, managers, and anyone who would like to learn more and join the Contact Centre/ Customer Service Industry.
What is its Accreditation and Recognition?
The Customer Service Professional course is certified by CPD UK, means the learning activity has reached the required Continuing Professional Development standards and benchmarks. The learning value has been scrutinized to ensure integrity and quality.
QHSE International also provides a local certificate recognized by KHDA (Knowledge and Human Development Authority). A local entity which is responsible for the growth and quality of private education in Dubai.
At the end of this customer service training course, participants will be able:
- To understand the importance of branded customer service and exceeding customer delight
- To develop essential impression and communication skills
- To understand telephone communication
- To develop online communication
- To develop professional service body language
- To learn how to manage difficult customers.
How the course will be delivered?
The course can be delivered through classroom training with recommended 24 tutor hours (2 days)
How to register?
Clink on the link to register: https://www.qhseinternational.com/course-registration/
Call us for more details +971 4 443 1124, [email protected]